Your driver will be waiting at the arrival gates, the first exit after customs. He is holding a name board with your name or company logo. We also send you the name and phone number of the driver 24 hours in advance, so that you can always contact him.
Point to point transfer: You cancel your journey up to 24 hours free of charge. Hourly service: You can cancel the service up to 48 hours free of charge. Please note that Creditcard and deposit payments will be refunded with 3% administration fee.
If you have trouble locating your driver, please make sure you are in the location listed on your voucher, and contact the driver or transfer company directly. If you are unable to reach them, call our Customer Service Center numbers (on your booking voucher) and we will immediately assist you.
When your flight is delayed or cancelled, please call the driver or transfer company directly. If you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.
First, please contact the driver directly and inform him of what has happened. We will do everything we can to get your lost luggage back to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.
When your flight is delayed or cancelled, please call the driver or transfer company directly. If you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.
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